Financial Ombudsman Service Tells Banks To ‘Stop Blaming Victims’ !

Thursday 2nd May 2024

In their latest newsletter, the Financial Ombudsman Service (FOS) has notified banks to treat victims of financial fraud more fairly, instead of assuming the victim was grossly negligent and to blame.
FOS see thousands of complaints from customers, who have had money stolen from their accounts, and assesses cases where the bank and […]

The Ombudsman – Who Do They Work For? The Customer or the Bank?

Monday 22nd April 2024

The Financial Ombudsman Service (“FOS”) is directed to investigate when customers have unresolved complaints against financial institutions. Channel 4’s Dispatches went undercover to investigate allegations that complaints had been handled by officials with inadequate training and that banks had been wrongly favoured over customers.
Dispatches sent an undercover reporter to work as a […]