What is Unfair Lending?

All loan and credit agreements must be set out in writing by the lender – including how much a borrower has to pay, over what time period and with pre-agreed rates of interest. If the terms have not been set out correctly under the credit agreement, it may be possible for a consumer to challenge the legality of such agreement.

In cases where a consumer does not abide by the terms of the agreement, for example in the case of non-payment, there are set procedures which lenders must follow, as set out in the Consumer Credit Act 1974. If a lender does not follow the rules correctly, or the consumer was not made sufficiently aware of what they were signing – it may be possible to make a consumer credit claim for compensation – a financial claim.

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How can Mercantile Claims help with Unfair Lending claims?

We can provide assistance at any stage of a dispute involving a consumer credit credit agreement, including financial claims involving:

  • Bank loans
  • Conditional sale agreements
  • Credit and store cards
  • Payday loans
  • Hire purchase agreements
  • Secured and unsecured loans

Our specialist consumer credit experts can take immediate action to protect a client’s interests – and have a successful track record in challenging the legality of consumer credit agreements which are not compliant with the Consumer Credit Act.

Every case is different, with different challenges, aspirations and outcomes. In order for us to deliver a first-class, professional service we take the time to listen specifically to your case, review all necessary documentation and discuss the most appropriate, and effective course of action through with you in advance.

We don’t charge you unless we are successful. There are no hidden charges or upfront fees and nothing to pay until your claim is completed.

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Why use Mercantile Claims?

We strive to fulfil our company philosophy of “exceeding the clients expectations”

We do not operate as solicitors and are therefore able to keep our costs low and affordable

We are an independent company of legally trained professionals who operate within the ethics laid down within the legal profession

We are committed to providing a professional service for and on behalf of our clients, ensuring all work is completed to the highest standard managed in a confidential manner

Our traditional values combined with a modern approach to client service means we keep you informed of the progress of your claim throughout from initial enquiry through to receipt of financial settlement

Should your matter require further specialist assistance we use our own preferred barristers with whom we have a close working relationship

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Start your claim today!

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Alternatively, give us a call on 0800 470 3900.

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    Good to know: You don't need to use a claims management company to make your complaint to your bank, lender, provider or intermediary. If your claim is not successful, you can refer it the Financial Ombudsman yourself for free. The Ombudsman will only be able to accept a complaint in relation to the financial service or product.

    You are able to pursue a claim yourself to the Financial Ombudsman Service without incurring a fee

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