FOS Appoints Independent Reviewer

Tuesday 22nd May 2018

FOS to Hire Independent Reviewer In Wake Of Channel 4 Investigation.
The Financial Ombudsman Service is to appoint an independent reviewer to consider issues raised in the recently broadcast Channel 4 Dispatches Investigation, the body’s chief executive Caroline Wayman has revealed.
In response to a letter from Nicky Morgan MP, Wayman said FOS had […]

The Ombudsman – Who Do They Work For? The Customer or the Bank?

Friday 20th April 2018

The Financial Ombudsman Service (“FOS”) is directed to investigate when customers have unresolved complaints against financial institutions. Channel 4’s Dispatches went undercover to investigate allegations that complaints had been handled by officials with inadequate training and that banks had been wrongly favoured over customers.
Dispatches sent an undercover reporter to work as a […]