One Family’s Dream holiday turns into a nightmare when they arrived at building site hotel.
A family who spent £7,000 on a dream holiday, say TUI sent them to a half-built hotel, builders working throughout the entire stay, a stink of sewage and the food which was served raw. The family of six […]
Tui have apologised to a couple after one was left violently ill after suffering an allergic reaction whilst on holiday in Ibiza.
Angela Eckersley travelled to Ibiza for a dream holiday, but was taken ill after suffering from a severe allergy. Angela suffers from a severe allergy to all shellfish and seafood and […]
A norovirus outbreak onboard a Tui cruise liner, forced passengers to stay in their rooms after falling ill.
Three British holidaymakers claim their dream adults only cruise, was totally ruined when they were struck down by a serious case of the norovirus stomach bug.
One couple, spoke to the Chronicle Live and explained how […]
Tui told passengers, forced to endure a nightmare start to their holiday, ‘go to your insurer’ rather than claim compensation through Tui.
The travel operator is accused of denying passengers their rights by not informing them that under The Package Travel Regulations, tour operators are required to pay compensation when a holiday is […]
Travel operator Tui has been hitting the headlines again with yet more tales of nightmare holidays.
A customer watchdog has accused Tui of misleading holidaymakers and false advertising, with photos of holiday accommodation that bear virtually no resemblance to what they are actually booking.
Consumer advocacy group, Which? Say they have discovered several instances […]
A grandmother who paid for her family to visit Egypt, is left waiting for answers as Tui refuse to refund their nightmare holiday.
The family of five from Devon were looking forward to their ‘special treat’ a luxury five-star all-inclusive holiday to Egypt. But things quickly took a turn for the worse when […]
Tui is being accused of failing to inform customers of a Public Health England warning about a bug called Cyclospora, a bug that can cause severe vomiting, diarrhoea, headaches and flu like symptoms.
UK travel operators were informed that in July and August 2016 there was an outbreak of Cyclospora, and people travelling […]
You are able to pursue a claim yourself to the Financial Ombudsman Service without incurring a fee
