Groom is forced to endure four-day trip home from Crete by bus when TUI abandon him on his wedding day.
Jordan Burrows claims that both TUI and his travel insurer refused to help him after he fell from a balcony which left him with life-threatening injuries. He missed his own wedding because of the incident, TUI and the travel insurer both refused to help because he had been drinking the day of the accident.
Jordan was due to get married at the five-star Nana Beach Hotel in Crete and had booked a two-week trip to the Greek resort accompanied by his girlfriend of ten years Chloe and 42 of his friends and family.
The dream wedding turned into an absolute nightmare when the night before the wedding, Jordan fell over a knee-high wall onto the floor below. He suffered from a depressed skull fracture, internal bleeding and an ankle fracture, he spent a week in hospital recovering.
He told the Sun Online: “What should have been the happiest day of my life turned into a nightmare. I’m amazed it hadn’t happened to someone sooner given the low height of the wall on the landing, despite it being about 14 feet up.”
After the accident, Both TUI and Jordan’s travel insurer both refused to help him as he had been drinking before the accident, even though he wasn’t drunk. Because he had suffered serious head injuries and had fluid on his brain, he was only able to make the 2,400-mile journey home by bus, train and ferry.
He said: “As I was extremely lucky to survive the fall, albeit with serious head injuries. As I began to recover in the hospital, we assumed that the worst was over, but unfortunately it was only going to get worse, with a horrendous journey by land across Europe to get home to the UK. It was the worst four days of my life.”
His wife Chloe told the Sun Online: “It was a horrendous ordeal for us as a family. I had to leave Jordan in Crete to bring our young children back home on the flight, and it was devastating to be separated from him, and I was worried about his injuries and how the journey home would affect him. I was not able to work after the accident as Jordan needed me, and our little girl Bessie suffered with anxiety, which was noted by her teacher. I wouldn’t want this to happen to any other family.”
Fortunately, the couple were still able to get married and after complaining to the insurance ombudsman, they were able to recover the cost of his journey home from the insurers. However, the couple want to sue TUI over the incident for failing to provide a level of care.